Multi-agent lead assignment & territory management
Assign Dubai and Abu Dhabi communities to specific agents or teams. Set intelligent routing rules so leads are sent to the right agent based on community expertise, language, availability, or workload – with manager override at any time.
- Community-based territory assignment across all UAE markets
- Round-robin, weighted, or manual lead distribution rules
- Agent availability status – pause routing when agents are out of office
- Lead queue management with automatic redistribution for stale leads