FAQ
Questions, answered
Common questions about PropCRM. Don't see yours? Reach out – we reply within an hour.
The platform
What is PropCRM?
PropCRM is a real estate CRM built for Dubai and the UAE. It brings lead capture, WhatsApp messaging, email tracking, listings, and the off-plan projects database together so that agents and brokerages can work from one place.
Who is PropCRM for?
Independent agents, growing brokerages, large franchises, and developers. The Standard plan suits small teams; Pro adds WhatsApp, automation, and contracts; Enterprise covers HR, accounts, and white-label needs.
Can I use PropCRM on mobile?
Yes. PropCRM is fully responsive on iOS, Android, and the web. Agents can manage leads, listings, viewings, and conversations from the field.
Integrations
Which UAE property portals do you integrate with?
We have direct API integrations with Property Finder, Bayut, and Dubizzle. Leads from all three portals are captured and routed in real time, with no manual entry.
Does PropCRM support WhatsApp automation?
Yes. PropCRM connects to the WhatsApp Business API so you can send templated broadcasts, schedule viewing reminders, and run drip sequences from inside the CRM.
Do you connect to Facebook and Instagram Lead Ads?
Yes – native integrations with Facebook and Instagram Lead Ads, plus Zapier for over 5,000 other apps. New leads sync to PropCRM instantly.
Can PropCRM track when a client opens my email?
Email tracking shows opens, clicks, and downloads against every deal, so you know exactly when to follow up.
Pricing & billing
Can I switch plans at any time?
Yes. Upgrade or downgrade from the billing dashboard whenever you like. Changes take effect immediately, with any billing difference prorated against your current cycle.
Are Property Finder, Bayut, and Dubizzle integrations included?
Property Finder and Bayut sync are included on every plan. The Dubizzle integration is included on Pro and Enterprise.
What happens to my data if I cancel?
Your data is yours. After cancellation you have thirty days to export every lead, contact, listing, and conversation before anything is removed from our servers.
What payment methods do you accept?
All major credit and debit cards, plus bank transfer and invoiced billing on annual and Enterprise plans.
Off-plan & UAE specifics
Does PropCRM have an off-plan database?
Yes. The UAE off-plan projects database covers developments in Dubai, Abu Dhabi, and Sharjah – with developer profiles, payment plans, launch updates, and ROI projections.
Can I use PropCRM for rentals as well as sales?
Yes. Pro and Enterprise plans include rental contract templates, AML checks, and conveyancing support alongside the standard sales pipeline.
Security & support
How is my data protected?
Customer data is encrypted in transit and at rest, with role-based access, audit logs, and periodic third-party security reviews. Daily backups are retained for 30 days.
What kind of support do you provide?
Standard plans include email support. Pro plans add priority response. Enterprise customers receive a dedicated account manager and 24/7 phone support.
How long does onboarding take?
Most teams are fully migrated within five business days. Onboarding includes data import, portal integration, and a live training session for your agents.
Ready when you are
Grow Faster with the Best Real EstateCRM Software in Dubai
Thousands of real estate professionals across the UAE rely on PropCRM to simplify operations, improve customer experiences, and increase property sales.
Whether you're an independent real estate agent, a growing brokerage, or a large property developer, PropCRM provides the automation, flexibility, and insights needed to stay ahead in Dubai's competitive property market.
Start Growing with PropCRM Today
Book your personalized demo and discover how PropCRM can help you generate more qualified leads, automate repetitive tasks, improve client communication, and close more property deals.