Dubai buyers expect instant responses. PropCRM's WhatsApp CRM integration lets your team respond in seconds, share listings with one click, and automate follow-up sequences — all while keeping every conversation tracked.
The official WhatsApp Business API, with team-grade tooling layered on top.
Share any listing from your PropCRM database to a lead's WhatsApp with a single click. Listings are sent as beautifully formatted messages with photos, price, key details, and a Google Maps location pin.
Build multi-step WhatsApp sequences that run automatically based on lead status, time elapsed, or specific trigger events. Respond instantly to new inquiries, follow up after viewings, and re-engage cold leads — on autopilot.
Every WhatsApp conversation is stored against the lead record. Managers get full visibility into team performance, response times, and conversation quality — without interfering with individual agent workflows.
Yes — PropCRM connects via the official WhatsApp Business API, which requires a verified WhatsApp Business account. Our onboarding team handles the full setup process and API approval on your behalf, typically completing the process within 3–5 business days. This ensures full message delivery, official green-tick verification, and compliance with WhatsApp's terms of service.
PropCRM supports sending templated WhatsApp messages to segmented lead lists. All bulk messages use pre-approved templates to comply with WhatsApp Business API policies. You can filter your lead list by community, budget, property type, or status before sending — ensuring messages are always relevant and targeted.
Yes. PropCRM's message-template library includes both English and Arabic templates, and your team can create custom templates in either language. Our template builder supports RTL (right-to-left) rendering so Arabic messages display correctly on all devices. Bi-lingual sequences — sending the same message in both languages — are also supported.
PropCRM provides a shared team inbox for WhatsApp. Managers can assign specific conversations to agents, and all team members can view the full conversation history. Internal notes can be added without the client seeing them. The inbox shows agent availability status so managers know who is online before assigning a conversation.
Every WhatsApp message — inbound and outbound — is automatically stored against the lead's record. The full conversation thread is visible directly in the lead timeline alongside calls, emails, and viewings. All data is stored securely with AES-256 encryption, and conversation history is retained indefinitely unless you choose to delete a lead record.
See PropCRM's WhatsApp CRM in action with a free 30-minute demo tailored to your brokerage.
